Frequently Asked Questions
We've gone ahead and answered your most frequently asked questions below. Have a question that wasn't answered? Shoot us an email at firstname.lastname@example.org
How is Oliver different from other clean skincare?
Where do we begin?! Oliver is the first personal care company in Canada to focus on and fully eliminate endocrine disrupting chemicals (EDCs) from its products. It’s important to remember that even if a brand is vegan, organic, cruelty-free, ect,. that doesn’t necessarily mean it’s free of endocrine disrupting ingredients.
Who are we?
We’re a team of scientists and skincare experts but most importantly, we’re a team of women who, like many, have experienced hormonal issues. We knew that the issue of EDCs needed to be addressed and we knew that we could make an impact through eliminating them from the things we do every day - our personal care routines.
Why aren’t all your ingredients natural?
Just because we don’t like endocrine disrupting chemicals doesn’t mean we don’t like ALL chemicals (we are scientists after all!). All of our ingredients are vetted to not cause any harm and chosen based on performance.
What is the difference between Oliver formulas and other formulas?
Two things. First, At Oliver we want you to use less. Our products are designed to be staples in your routine and are based on products we really, really can’t live without. That’s why we’ll never create products like an eye cream (glorified moisturizer).
Second, as women, going through hormonal issues means questioning your every decision. We want to give you the confidence that what you’re putting on your body isn’t messing with your hormones. Also, you won’t have to worry about changing your whole skincare routine for pregnancy! Although you should always check with your doctor before introducing any new products. Check out our endocrine disrupting ingredients page.
Will your products cause me to breakout?
They should not, as our ingredients are non-comedogenic and formulated to restore barrier function (a top reason for breakouts). But don’t just take our word for it, check out our Oliver Daily Care Cream Reviews.
Do you use preservatives?
Yes, preservatives are non-negotiable. We don’t use any parabens because they are known endocrine disruptors, and don’t use phenoxyethanol because it’s a suspected endocrine disruptor.
Our preservative ingredients are Sodium Anisate (a natural preservative derived from anise and fennel).
Why don’t you use essential oils?
Mostly because some essential oils are phytoestrogens and we’re against any ingredient that can impact our hormones. But also because essential oils are unregulated in the cosmetic industry.
What is the shelf life of The Daily Care Cream?
The Daily Care Cream’s shelf life is 12 months.
What is your plan for future products?
We’re working on them! Please follow us on instagram @olivercareco for the next product launch.
Where are your products made?
All of our products are made in Canada.
Do you offer free shipping?
We offer free shipping on orders over $75.
Do you ship overseas?
We only ship to Canada and the US right now. But hopefully globally soon!
What is your packaging made of?
We couldn’t put our EDC-Free product in a plastic package, that would be counterintuitive. Our bottles are made of recycled glass. Both our bottles and our shipping boxes are recyclable.
We are working on introducing a pump-free option in the future and are continuously looking for ways to improve our packaging with recycled, recyclable, compostable and biodegradable materials.
What is your return policy?
At this time, we do not accept returns. However, if there is an issue with your order or you’re unhappy with your purchase, we are happy to issue a store credit and 25% discount on your next purchase. Please email us at email@example.com to start the process.